Expert-Grup

Position Paper on the Draft Government Decision “On the Establishment of the Public Services Agency”

AlteleWednesday, 26 April 201711915 views

Automatically translated summary. The full text is available in Romanian.

The Independent Think Tank “Expert-Grup” has published a position paper on the State Chancellery's draft Government Decision to establish a Public Services Agency. The proposal would merge five service-providing entities into one institution acting as a “one-stop shop”, and was put forward as the start of modernising public services in Moldova.

Expert-Grup notes that optimising the number and functions of public institutions could raise efficiency and create synergies. However, neither the draft decision nor the explanatory note fully reflects the reform vision and options, especially the “one-stop shop” model. Before reform, a public policy proposal and analysis of options are needed, as required by the 2016-2018 and 2017-2021 government action plans. The decision mainly optimises entities and processes, so the emphasis should be on institutional rationalisation, carried out transparently, on the basis of evidence and without harming the state.

The one-stop shop mechanism should be developed, piloted and introduced through a separate process involving service users, in line with Directive 2006/123/EC. It should build on existing experience, involve local authorities and development partners, and draw on EU good practices. The recommendations were sent to the State Chancellery during consultations on particip.gov.md.

View the original in Romanian