What Rights Do You Have as a Consumer?
Automatically translated summary. The full text is available in Romanian.
An article from the Independent Think Tank “Expert-Grup” explains consumer rights in the Republic of Moldova under Law No. 105 of 13 March 2003. It traces the origins of consumer protection and sets out the main rights and practical situations, as part of the national campaign “Consumer rights are my rights!”.
Consumer protection emerged in response to market abuses and the imbalance of power between producers and consumers. A turning point was John F. Kennedy’s speech of 15 March 1962, which set out four rights: safety, information, choice and being heard. In 1985 the United Nations issued guidelines for consumer protection, updated periodically.
Moldova’s Law No. 105 guarantees six core rights: full and correct information, safety, protection of economic interests, repair, replacement or refund, compensation, and withdrawal from a contract. Consumers may request replacement of a non-food product of adequate quality within 14 days if it is unused and accompanied by proof of purchase. Jewellery, underwear, cosmetics and complex technical goods are excluded. The material was produced with support from the European Union and Soros Foundation Moldova.
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