Press Club. Protection of electricity, heat, natural gas, water supply and sewerage consumers: problems faced by consumers and the tools available to resolve them

The event aims to address the main problems and challenges faced by consumers of regulated services in the energy and public utilities sectors, to analyse the new regulations in the field and to present the practical tools through which consumers' rights can be defended.

Topics for discussion will include:

• The specifics of billing for heat consumption in buildings with centralised heating and how costs are allocated under the new regulations;

• Consumer rights in the event of quality problems, interruptions or billing errors in electricity, natural gas, water and sewerage services;

• The role of the condominium manager and of suppliers in ensuring correct and transparent billing;

• The support offered by the European Consumer Centre of the Republic of Moldova in resolving disputes and informing consumers.

Speakers include:

• Alexei TARAN, Director General, National Energy Regulatory Agency;

• Alexandru STRAISTARI, Head of Consumer Relations Section, ANRE;

• Daniela DAN, Consultant, Legal Assistance and Representation Section, Legal Department, ANRE;

• Vasile LEU, Head of Natural Gas Investment Section, Natural Gas and Heat Energy Department, ANRE;

• Mihaela PASCAL, Executive Director, European Consumer Centre of the Republic of Moldova.

Moderator: Vitalie RAPCEA, Programme Director at Expert-Grup, manager of the project “Strengthening the Consumer Protection Framework in the Republic of Moldova”.

More details about the event are available in the attached agenda.
Event agenda

To take part in the event, please register using the form below by 3 November, 18:00.

The event is organised under the project “Strengthening the Consumer Protection Framework in the Republic of Moldova”, implemented by the Independent Think Tank “Expert-Grup” as consortium leader, in partnership with the Institute for European Policies and Reforms and funded by the European Union and the Soros Foundation Moldova.