Press Club: Protection of Consumers of Telephony, Internet, Television and Postal Communication Services – Problems Faced by Consumers and the Tools Available to Resolve Them

The event will address the most frequent difficulties consumers face with providers of electronic communications and postal services, as well as the solutions offered by the authorities. The following will be discussed:

• the main problems reported by users;

• the tools provided by ANRCETI, such as the coverage map and the offer comparison tool;

• the conditions under which the benefits of roaming at domestic rates (Roam like at home) can be accessed in Romania and the EU/EEA;

• recommendations for avoiding unexpected billing for roaming services.

The discussions will be held under the Chatham House format.

Speakers include:

• Adrian LUPUȘOR, Executive Director, Independent Think Tank Expert-Grup;

• Sergiu GAIBU, Director, National Agency for Regulation in Electronic Communications and Information Technology (ANRCETI);

• Mihaela PASCAL, Executive Director, European Consumer Centre of the Republic of Moldova;

• Moderator - Vitalie RAPCEA, Programme Director, Expert-Grup, manager of the project “Strengthening the consumer protection framework in the Republic of Moldova”.

The detailed agenda can be found below:

The event is organised within the project “Strengthening the consumer protection framework in the Republic of Moldova”, implemented by the Independent Think Tank Expert-Grup as consortium leader, in partnership with the Institute for European Policies and Reforms, and funded by the European Union and the Soros Foundation Moldova.