Press Club – “Protecting the Rights of Air Transport Consumers: Problems Faced by Passengers and the Solutions Available to Them”

The event will address the most important passenger rights in the context of increased travel during the summer season, the frequent difficulties encountered in air transport, and the concrete means of resolving them. Topics included in the discussion:

• What rights do passengers have in the event of delayed or cancelled flights or denied boarding, and how can they claim compensation?

• How can cases of lost, delayed or damaged baggage be resolved, and what obligations do airlines have?

• What immediate solutions exist for passengers affected by disruptions in the summer season, and how does the CAA intervene in such situations?

• What is the current situation of Air Moldova, and at what stage is the process of compensating consumers who purchased tickets from the operator but did not receive its services?

Speakers include:

• Adrian LUPUȘOR, Executive Director, Independent Think Tank “Expert-Grup”;

• Vasile ȘARAMET, Director, Civil Aeronautical Authority of the Republic of Moldova;

• Mihaela PASCAL, Executive Director, ECC Moldova.

• Moderator: Vitalie RAPCEA, Programme Director, Expert-Grup, manager of the project “Strengthening the Consumer Protection Framework in the Republic of Moldova”.

You can find more details about the event in the attached agenda.
Event agenda

To attend the event, please register using the form available below by 9 July, 18:00.

The event is organised within the project “Strengthening the Consumer Protection Framework in the Republic of Moldova”, implemented by the Independent Think Tank “Expert-Grup” as consortium leader, in partnership with the Institute for European Policies and Reforms, and funded by the European Union and the Soros Foundation Moldova.